Shipping & Delivery

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of

When will I receive my order?

From the time you place your order to the day you receive your item/s, you're looking at about 2-4 weeks for production, and around 4-12 business days for shipping.

Total Delivery Time = Production/Tailoring Time + Shipping Time

Currently, it takes 2-4 weeks to make wedding dresses and 2-3 weeks to make other dresses from the day you place an order. The shipping time depends on your preferred shipping methods.

Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure dress.

Shipping Methods

  • Standard shipping
    Standard shipping takes a bit longer than expedited shipping but costs less. Shipping times are between 7 - 15 days to all major destinations.
  • Expedited shipping
    This shipping method is the fastest available. Shipping times are between 4 - 7 days to all major destinations.

Shipping Couriers

We use safe international couriers like DHL, UPS, Fedex or USPS to send items to you. We choose the most appropriate courier to deliver items according to the destination countries. Shipping couriers are acknowledged to be under our choice. If clients have special requirements regarding shipping couriers, please contact us before placing your order.

Please notice that your shipping address in you order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.

Shipping Fee

  • For non-free shipping items or an urgent order

    Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following main factors:

    • Weight and dimensions of the package
    • The shipping destination
  • For free shipping items

    If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.

Shipping case

Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.

  • Case 1:If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:

    • For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
    • For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
  • Case 2:If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties during the return, and then we will reship it to the correct address.

Order Tracking

Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us to ask for help. Once you get your tracking number from our email, you could learn the status of your parcel by entering our tracking number on the tracking page of the courier's official website.